Proceeding in case of service

1. In most cases, a simple phone call can help resolve operating problems with pumps or hydronic heating (central heating systems). Our experienced and knowledgable technicians are there to take your calls. Before calling, please ensure that you have the pertinent information about the series and model, the date of purchase, the date of installation, the type of malfunction, information about the whole installation and contact information of the client and the local contact person.

Call the Service Line for Europe

+49 7151 / 20560 -37 or -35 or -29

2. We strive to get better and better. Part of this is to learn from our mistakes. Please return all malfunctioned products during its warranty period. We will check and analyze them. For quick service, please pay attention to some helping items:

Every single complained product requires a return number before returning to us. Call our service team; they will give you that number. Fill out the complete return form that you can download here, and attach it to your complaint return. We will also be happy to refund your freight costs to return the product. Thank you for understanding that we do not accept and return that comes not free to the door.

3. We can send you a replacement or spare part with expedited service, too. The replacement delivery including the delivery costs is charged to you over an invoice from your wholesaler. After checking your return, we will of course credit all your legitimate deliveries.

4. Please be appreciative that we cannot pay any service that was not coordinated with us. For all services, there is a Laing contract necessary.

We reserve our right to do the repair work by our service partners in coordination with local installation companies.